The first call comes into 911. Then ten more. Dispatch is saturated answering them, responders are converging from every direction — yours and mutual-aid from counties away — and the one person accountable for the outcome is working from radio traffic and a phone in each hand. That is the moment you take command.
In plain terms: Command Center is the elevated layer above dispatch. When 911 is overwhelmed, you log in from any browser and inherit the live incident already running — every call, every responder, every camera, every channel — and direct it.
Sworn responders never pay — and right now, Command Center is free for the counties helping shape it. Built on SightDesk & Command Center, with T-Mobile for Government & INTRUSION.
The Flare was verified. The cascade fired. Units are moving. The silence of the first minute is over — that part ran on its own. Then minute two: the second call, the tenth, parents and staff and passersby. Dispatch is saturated answering them. Responders are converging — yours, and mutual-aid from counties away — each with a partial picture. The clock resets, and a different job begins: holding the whole event together. That job is yours.
Triggered, verified at dispatch, cascade fired, the right responders moving. This is the architecture every other surface is built around — and it runs without you.
Call volume exceeds the room. More responders than one screen can track. No shared picture across agencies. This is where coordination breaks — and where you log in and inherit the incident in progress.
You don’t get another alert. You get the whole event — and the authority to direct it.
Everything the incident is generating — calls, locations, video, responders — resolves onto one surface, in any browser, the second you take the seat.
Live multi-party voice and video · group rooms formed on the fly · units pinned on the map · all from one browser.
A live map of the incident. Every responder pinned by class — LE, fire, EMS, SRO — with a heatmap of where they are and where they’re converging. One picture, not each agency’s partial view.
Click any icon and open live voice and video straight to that unit — carrier-grade, in the browser. No radio relay, no patching channels.
Spin up a group in seconds — “at the door,” triage, staging — and open a shared room where everyone in it sees and hears each other across phones, vehicle laptops, and command desktops. Add responders, mute, manage, dissolve, and re-form as the event moves. The org chart follows the event, not the other way around.
Draw a zone and attach an auto-drop message. Responders crossing in from far away get their instructions the moment they arrive — staging point, approach, who to report to. The same question isn’t answered fifty times, and the channel stays clear.
Every call, every channel, every responder, every camera — on one screen, from any browser.
Every call you joined, every group you formed, every order you gave — timestamped from the moment you inherited the incident. When the event closes, the after-action isn’t reconstructed from memory and radio logs. The multi-agency review reads from one record — the same one every agency was on.
Inherit the incident. Direct the outcome. And prove it.
Command Center is the elevated SightDesk layer — not a parallel system you stand up in the moment.
It integrates through dispatch on SightDesk. Your CAD and 911 systems stay exactly as they are — no replacement, no rip-and-replace.
Cloud-hosted, browser-based. No server, no on-prem dependency. Log in from any browser, anywhere — the command desk, an EOC laptop, a phone in a parking lot.
You don’t build the picture when you arrive — it’s been assembling since the Flare. You inherit it in progress.
Not a pilot deck — a working multi-agency deployment.
Scott White, EMC. Command Center coordinating across the county — including multi-county jail and judicial operations. The widest live footprint in the network.
The Dallam–Hartley arrangement runs across jurisdictions — two of the eight surfaces under the neighboring sheriff’s operational control. Multi-agency command in practice, not theory.
If you want a peer who has actually run it, Hartley is the call.
Command Center is in the hands of the agencies helping us refine it. Put it to work, tell us what a real command needs, and you’re one of them — the access stays free.
We send a private room. Invite your sheriff, fire chief, dispatch supervisor, county judge — every agency at the table.
We bring SightDesk and stage a multi-jurisdictional scenario your county would actually face. Every agency sees Command Center in action.
Use it on real coordination. Tell us what works and what’s missing. The agencies who help shape it keep it free.
Heroes pay nothing. Right now, neither does the county.
It starts with the dispatch you already run. Command Center is the layer that’s there for the day one screen isn’t enough — and you need to take command of the whole event. The next step is just a look, no commitment.
Sworn responders are always free · We respond within 24 hours
Built for the moment the call volume exceeds the room.